Frequently asked questions

We aim to make the process of getting your labs drawn as seamless and accessible as possible. Once you sign up for testing with us, we provide comprehensive information on how and where to get your labs drawn, as well as detailed instructions on how to prepare for your test.

The need to fast before treatments or tests depends on the specific service you are receiving. For some tests, it is important to fast for 8-10 hours beforehand to ensure accurate results. For others, fasting is not necessary. Once you book your lab tests, we will provide you with detailed instructions on how to prepare for your specific test.

We qualify for FSA and HSA. However, we do not currently accept insurance. For those wanting to submit their receipts to their insurance company for reimbursement, we are happy to write a medical necessity letter if needed to help you for filing a claim.

We require that individuals be 16 years and older for lab testing.

Fees are due at the time of order. Because ordering triggers costs with third parties, fees are non‑refundable once an order is placed. If a specimen is rejected, we will work with you and the lab on a re‑collection We may, at our discretion, cancel or refuse an order (for example, for safety, eligibility, or operational reasons) and will address refunds consistent with our then‑current policy.

Prices and available tests may change without notice.

Result times can vary depending on the specific test, so we cannot provide an exact timeframe. Generally, you can expect to receive results and detailed summaries within 2-3 weeks for most tests. Specialized tests, like the micronutrient analysis, typically take about 4-5 weeks. Our goal is to deliver your results and summaries promptly and efficiently.