Policies & Legal
Our policies, terms of use, privacy practices, and cookie information — all in one place. Questions? Reach us at hello@replenishiv.com.
Replenish Policies
Procedural Safety: Our medical providers are licensed by the state of Georgia and have had extensive training in iV/iM administration and Emergency Medicine. We take all necessary precautions to ensure the safety of our guests by using sterile vitamins, antioxidants, amino acids, and medications sourced from licensed and accredited pharmacies. Our iV equipment is single-use and sterile. Additionally, we follow strict aseptic guidelines when preparing and administering our iV/iM therapies. These safety precautions ensure that our iV/iM therapies can be safely administered wherever you may be.
Mixing Safety: We mix all of our therapies in an ISO 5 classification clean room. This system utilizes a dual-stage filtration process consisting of a MERV8 pre-filter and a HEPA filter with an efficiency rating up to 99.97% on particles 0.3 micrometers and larger — one of the safest mixing environments possible.
Visit + Concierge Safety: All of our providers have had extensive training and background checks and meet all necessary requirements for practicing medicine in Georgia. We monitor our providers to ensure every concierge service treatment is provided safely and in a timely manner.
Although our medical providers are highly trained in iV administration, in rare cases it can be difficult to locate a vein suitable for iV placement. Our policy is to attempt iV placement up to three times. If after three attempts we are still unable to provide iV placement, we will gladly administer our vitamins and medications intramuscularly (iM) and offer you a full refund of your iV treatment.
At Replenish, each iV therapy treatment is custom crafted based on the individual needs of the guest. Our mixing is performed under a certified clean room hood at the time a treatment is requested. This policy ensures maximum efficacy and safety of the treatment, but it also means that treatments are not interchangeable or preservable. Once our providers have mixed a therapy, it is the responsibility of the guest to purchase the therapy even if they choose not to receive it.
We understand that sometimes life happens. If you are unable to keep your appointment, we simply request 72 hours notice in order to receive a full refund. Cancellations between 24 and 72 hours of your appointment will result in a 50% refund. Unfortunately, we are unable to refund any cancellation made with less than 24 hours notice. Any appointments missed with no notification may be charged a $50 fee.
All pre-paid Replenish services, including purchased packages, are non-refundable upon completion of purchase. However, any prepaid services that have not already been prepared may remain as a credit on guest accounts until their designated expiration date (1 year from purchase date). Once iV or iM therapy has been agreed upon and prepared, it must be paid for in full by the guest, as it cannot be transferred or repurposed for another individual.
Terms & Conditions
Your access and use of the Replenish iV Solutions, LLC ("Replenish") website is subject to these Terms and Conditions. The website is available for your use only on the condition that you agree to the terms set forth below. If you do not agree to the terms, do not access or use the website. By accessing or using the website, you signify your agreement to be bound by these terms.
This website is provided by Replenish and available only to entities and persons over the age of majority who can form legally binding agreements under applicable law. If you do not qualify, you are not permitted to use this website.
In addition to these terms, the provision of the services described on the website are subject to additional agreements that apply to such services. Such additional agreements are hereby incorporated into these terms, to the extent applicable.
This website is provided on an "as is" basis, for informational purposes only and is subject to change without notice. Replenish disclaims all warranties, statutory, express or implied, including but not limited to the implied warranties of merchantability, non-infringement of third parties' rights, and fitness for a particular purpose. Replenish makes no representations or warranties about the accuracy, completeness, security, or timeliness of the content, information, or services provided on or through the use of the website.
No information obtained by you from the website shall create any warranty not expressly stated by Replenish in these terms. Some jurisdictions do not allow limitations on implied warranty, so the limitations and exclusions in this section may not apply to you.
Any and all intellectual property rights associated with this website and its contents are the sole property of Replenish, its affiliates, or third parties. The content and certain elements of the website are protected by copyright, trade dress, trade secret, unfair competition, and other laws, and may not be copied or imitated in whole or in part.
Replenish grants you a limited, personal, nontransferable, nonsublicensable, revocable license to access and use only the website and content in the manner presented by Replenish. You agree not to disguise the origin of information transmitted through the website; not to place false or misleading information on the website; and not to use or access any service, information, application, or software available via the website in a manner not expressly permitted by Replenish.
You agree to use this website in strict compliance with all applicable laws, rules, and regulations and in a manner that does not, in the sole judgment of Replenish, negatively reflect on the goodwill or reputation of Replenish.
Outbound Links: The website may contain links to third-party websites provided solely as a convenience to you and not as an endorsement by Replenish. Replenish is not responsible for the availability or content of such sites. If you decide to access linked sites, you do so at your own risk.
Inbound Links: Linking to any page of the website through a plain text link is strictly prohibited in the absence of a separate linking agreement with Replenish.
Neither Replenish nor its members, directors, officers, employees, or representatives will be liable for any loss or injury, or any damages — whether direct, special, indirect, punitive, incidental, exemplary, consequential, or otherwise — resulting from or occasioned by the access to or use of this website. You agree to indemnify, defend, and hold harmless Replenish and its members, directors, officers, employees, and representatives from any liability, loss, claim, and expense (including attorneys' reasonable fees) related to your violation of these terms.
Replenish collects personal information that you voluntarily provide in the contact, appointment, and newsletter sign-up sections of the website — including first and last name, telephone number, email address, and other information you submit. Replenish uses this information to provide additional information or perform an activity that you request.
By calling us at 404-891-9248, emailing us, or viewing our website, you consent to receive SMS and MMS text messages from Replenish. Your telephone number is collected for private business use only — specifically to inform, educate, and market to you. Replenish will not sell your telephone number to any third party for marketing purposes.
You may opt out of receiving text messages at any time by replying "STOP" to any text message you receive from us. You may also opt out by calling us at 404-891-9248 or emailing us at hello@replenishiv.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Personal information will be shared with third parties only when: (a) authorized by you, (b) necessary to perform the services, or (c) required by law, pursuant to legal process or in response to a request from law enforcement.
To the fullest extent permitted by law, these terms are governed by the internal substantive laws of the State of Georgia, U.S.A., excluding its conflicts of laws principles.
Replenish reserves the right to change the terms and the privacy policy from time to time. Any changes shall take effect upon posting to this website. If any provision is or becomes illegal, invalid, or unenforceable, that shall not affect the legality, validity, or enforceability of any other provision.
Cookie Policy
This Cookie Policy explains what cookies are, how we use them, and your choices regarding cookies on our website.
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences or login information.
We use cookies for a variety of purposes, including to provide and improve our services, to recognize and track website visitors, and to ensure the website functions properly.
We may use the following types of cookies on our website:
Essential cookies — These cookies are necessary for the website to function properly.
Analytical / performance cookies — These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website. This helps us improve the way our website works.
Functionality cookies — These cookies are used to recognize you when you return to our website, enabling us to personalize our content for you and remember your preferences.
You can control and/or delete cookies as you wish. You can delete all cookies already on your computer, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.
We may update our Cookie Policy from time to time. Any such changes will be posted on this page. We advise you to review this policy periodically for any changes. If you have any questions about our Cookie Policy, please contact us at hello@replenishiv.com.