Replenish by NomadMD Protocols and Procedures





Policy 1.0 Greeting The Replenish Patient – Receptionist/Provider

1.1 Always greet the Replenish client upon entry with kind and welcoming words. Refer to them as GUESTS

                        1.1.1a When answering the phone say: "Thank you for calling Replenish, how may I help you?"

            1.2 We do not want to overwhelm the client; we want them to feel at home, relaxed and without                     apprehension.

1.3 The initial introduction should take place at front desk or in the waiting room area if Receptionist. In hallway or guest room if provider:

                      1.3.1 Introduce yourself and welcome the individual or group to Replenish

                                        -For Receptionist: (“Welcome to Replenish! How may we help you?”)

                                       -For Provider: (“Welcome! I’m ____. I’ll be taking care of you today”)


                   1.3.2 Ask if patient has been to Replenish before:

1.3.2a    If yes, find their chart in Mindbody and dr.chrono program and add a new appointment chart.

                               1.3.2b    If no, receptionist to add new patient and make sure they sign consent/Hippa form on mindbody and start new appointment for provider to fill out chart in Dr.Chrono.

                       1.3.3 Provide brochures detailing our services and Membership program. Offer assistance in answering  any questions. If patient decides to sign up for a membership, they will sign up on Mindbody with receptionist and sign consent form.

             1.4  Receptionist- Ask if the guest would prefer a private room or semi-private with a TV

                        1.4.1 Offer guest a blanket, eye mask and a beverage (coffee/tea/water)

                        1.4.2 Ask patient if they need to use the restroom first and then escort patient to their room

                             1.4.3 If there is a wait, inquire about their need to use restroom and then have patient sit in waiting room

                               1.4.4  Show guest the call button, TV, how to use chair

                              1.4.5  Check guest vitals if provider is busy. Give vitals to provider and let guest know provider will be in shortly

            1.5  Provider-  After introducing yourself, let them know you need to get some medical information from them (see below 2.0) . If receptionist hasn’t taken vitals then take them. If they have, make sure to review them before starting treatment. Assist guest with suggestions on what treatment might be best for their treatments today.(3.0)


Policy 2.0  Ascertaining Patient Suitability

            2.1 Upon patient’s completion of initial medical charting the Replenish provider needs to ascertain if          the patient is a viable candidate for treatment. If there is any discrepancy, notify Britt or CMO immediately.

                        2.1.1 Taking vital signs.  The guidelines regarding vital signs are as follows:

                                    2.1.1a    BP:  between 180/110 & 95/50

                                    2.1.1b    Temperature: 95.5 to 100.4 degrees F

                                    2.1.1c     Pulse:  between 50-110.

                         2.1.2  Provider must verbally double check with the patient regarding pregnancy and breastfeeding status as  indicated on chart

                         2.1.3  Double check past medical history of patients to confirm that the patient does not suffer from cardiac, respiratory, kidney or liver disorders that could be affected by fluid overload or inhibit metabolism of the vitamins and/or  medications.

                         2.1.4  Provider must verbally double check with the patient regarding known latex and medicinal allergies, specifically those associated with Replenish medications. (only latex we use is coban)

                         2.1.5  Confirm if patient took any NSAIDs (ibuprofen, naprosyn) within 6 hours prior to arrival. If  "yes" then you may not administer toradol to them. (contraindication!)

                       2.1.6  Based upon the provider’s experience and expertise with patients, if there are any “red flags”  (for example: appearing obviously intoxicated and unable to speak clearly or walk without assistance, appears high or under the influence of an illicit substance or issues regarding the patient behavior (aggressiveness, psychotic)) call the upper level medical provider. If unable to reach Britt or CMO, refuse treatment.

                        2.1.7  If the provider ascertains for any reason that the patient is not suitable for treatment the following will occur:

                                    2.1.7a    If the issue is medical and the provider feels immediate medical attention is necessary, advise the patient and offer to call 911 or call an emergency contact.

                                    2.1.7b    If the issue is one of security, advise the patient that Replenish will be unable to provide treatment and ask the individual(s) to leave.  If they refuse, immediately call the proper authorities (police).

                                    2.1.8  When the provider is confident and comfortable with patient behavior, medical chart and vital signs then treatment can begin.



Policy 3.0 Patient Decision for Treatment

             3.1 It is the job of the provider to ascertain the level of treatment Replenish will provide to the                       patient.

            3.2 The provider will offer assistance to help determine the patient treatment selections.

            3.3 The provider will ask individuals about their current physical state as it relates to our medications:

                        3.3.1  For Toradol: “Are you experiencing any head or body aches?”

                        3.3.2  For Zofran: “Are you experiencing any nausea?”

                        3.3.3  For Pepcid: “Are you experiencing any upset stomach, acid reflux or heartburn?”

                        3.3.4  For Vitamin B12 :  “Are you feeling a lack of energy or run-down physically?”

                        3.3.5  For Vitamin B Complex: “Do you have any anxiety, depression or fatigue?”

                                    3.3.6 For Vitamin C: “are you feeling like you’re starting to get a cold or fatigued?”

                        3.3.7 For Vitamin Drip: Great for overall health,  migraines, sports performance, etc

                        3.3.8 For Immune Boost: Great to get as soon as people start feeling a cold come on

                        3.3.9 For Glutathione: best antioxidant, energizes, mental clarity, etc.

3.4.0 For Hello Beautiful: make sure to tell guests- it’s antecdotal –means there’s no scientific research. However, combination of glutathione and high dose vitamin C has been shown by many to smooth blemishes and lighten skin. Depends on skin type on how many treatments it takes to help.




            3.5. Headache Protocol:

                        3.5.1 Do NOT treat new onset severe headaches. Consult Medical Physician or PA on call

                            3.5.2 If headache associated with a hangover or menstrual cycle and no contraindications exist treat per protocol

                            3.5.3 If patient presents with headache and has a history of migraines with this being exactly the same in character and intensity treat per protocol. Consult Medical professional on call. Make sure to document this information in the patient chart

            3.6 After patient and provider decide upon appropriate treatment the medic excuses himself or herself to prepare the therapy.






Policy 4.0 Provider Preparation for Treatment

            4.1 All medication prep will be done in the med room and brought to patient room.

4.2 Toradol, Zantac, Pepcid,  Zofran,  Minerals and Vitamins (except Glutathione) will be injected into  Lactated Ringers or Normal Saline bag for patient treatment via IV. All treatments, except those that specify Normal Saline shall be injected into Lactated Ringers.

                        4.2.1 The doctor’s standing order is that these medications can be mixed in the LR.and NS. If  patient is pregnant ONLY use Normal Saline

4.2.2 Glutathione will be given through ultrasite port. Push over 10 minutes (1-2cc every 2min). If pt is receiving Vitamin treatment as well, Glutathione should be pushed prior to the IV drip and then “flushed” with the IV drip. If only getting glutathioine push, you can flush the port with normal saline flush.

4.3 Vitamin B12 (1cc) ,Vitamin B Complex (1cc), Magnesium (1cc), Glutathione (1 cc-200mg) are only ingredients can be given IM.

                         4.3.1 Only 1cc injections can be given in arm.  More than 1cc has to be given in lateral upper glute.


            4.4 Prior to medication introduction in LR/NS, provider will spike the bag utilizing 10gtts set and prime the line

            4.5 Prior to drawing up medication from vials that have already been opened:

4.5.1 check expiration date (should be marked 28days after being opened), beyond use date and clarity of vial contents (should be clear)

                        4.5.2 thoroughly cleanse top with alcohol swab

           4.6 Each medication should be drawn up in their own syringe and needle. Use a new needle and syringe every time you access a vial. (see mixing protocol for more detail).

                        4.6.1 If this is a newly opened vial of medication, affix tape to the vial and write  “exp” and 28 days from the current date on it (For example, you open a vial April 1st. Write “Exp. 4/29”

                           4.6.2  If you are mixing multiple bags with same ingredients. You may use same needle and vial to draw up multiple amounts of same vitamin and then inject each individual amount into each bag. (ex. Mixing 5 myers. You can use one needle/syringe combo to pull up 5cc of B12 and then inject 1 cc in each bag)

           4.7 Cleanse port of LR/NS with alcohol prep between each medication.

           4.8 Inject each medication into the LR/NS.

           4.9 Affix tape to LR/NS bag and indicate by writing with permanent marker on tape what medications have been introduced for treatment.

           4.10 NEVER write medications that have been introduced directly onto the LR/NS bag. This ensures there is no chance for erasure or rubbing off

           4.11 Double check the drip line in the med room so no air bubbles are in the line.

 4.12 Then take LR/NS with line and make way to treatment room.  All IV starting materials should be in cabinet in each room

4.13  You must remove all used IV products from guest room and dispose of them in mixing room. You can use pink pail in guest room cabinets to help transport. 

4.13.1 Only needles and used catheter cartridges can be thrown away in sharps container. Throw syringes, bags, lines, etc in trash



Policy 5.0 Patient Treatment Start Interaction

            5.1 Each provider will prepare for treatment in the following way:

                        5.1.1 Providers will either wash their hands or use hand sanitizer between each patient

                        5.1.2 Gloves will be worn at all times

                        5.1.3 Providers will choose from 18g, 20g and 22g IV needle will be utilized for all patients

            5.2 Keep patients as comfortable and relaxed as possible (offer a blanket, beverage, assistance with                                reclining chair, or changing the television)

               5.3 Verbally make them aware of any and all potential issues that may arise so there are no surprises:

                       5.3.1 Instruct patients that they must ask providers for assistance  by pressing call button before moving or standing with IV in order to avoid line back ups and fall risk reduction.

                          5.3.2 Tell them that the LR/NS bag should never be lowered below the heart in order to            eliminate the chance of back flow. However if there is a little back flow of blood this is not abnormal and not to worry.

                          5.3.3 Let the patient know that there may be a small amount of pain with IV insertion and some small amount of bruising may occur over the next few days, but it can be avoided by applying pressure for 5 minutes after treatment.

                      5.3.4 Inform them they may feel a warmth or slight cold burn sensation if magnesium or calcium is administered.

                         5.3.5 Instruct patient to inform provider immediately of any signs or symptoms of an allergic reaction...itching, rash, swelling of tongue, throat, shortness of breath, burning, redness, swelling or pain around IV site.

             5.4 Explain the factors that may cause a slow IV line:

                      5.4.1 Small veins, bend of the elbow, smaller needle, etc.

            5.5 Alert that there may be a small amount of blood with the initial catheter stick and let the patient know this is normal.

           5.6 Alert that there can be a small amount of back flow into tubing from catheter.  This is rare but there is no need to be alarmed.

            5.7 For patient satisfaction, try to prevent black flow of blood into the line . If it is busy in the                             clinic, slow down the rate of the flow so the bags can be checked regularly so this does not occur.

            5.8 Be very clear that if the patient has any questions or concerns that they can ask at any time.

            5.9 With every patient, always make them aware that if they feel uncomfortable, need to leave for any reason or want to end the treatment session it can be done at any time. They will just need to hit the call button for assistance.



Policy 6.0 Treatment Procedure

            6.1 Providers make sure you’re comfortable when performing/beginning the treatment.

            6.2 Ask the patient in which arm they would prefer to have the treatment.

            6.3 Open and lay out all equipment.

            6.4 Choose, large, well anchored vein. The larger the vein, the faster the fluid will flow and the less painful for the client. First choice is at the AC site of either arm because it is less sensitive. Only if necessary, inspect and place an IV more peripherally towards hands. Do NOT put an IV in a patient's foot or neck.

6.4.1 Check that the patient is not allergic to latex. If so, do not use coban. Instead use tape at end of procedure. All other carried material we us is latex free (ie gloves, tourniquet)

                                    6.4.1a  Apply tourniquet and cleanse the site with at least 2 alcohol preps

                                    6.4.1b  If using topical anesthetic: apply after cleansing site with alcohol and do not touch site after application

            6.5 Open IV catheter and loosen catheter hub.

            6.6 Initiate venipuncture.

                        6.6.1 Inspect the cannula before insertion to ensure the needle is fully inserted into the plastic cannula and that the tip is not damaged. **Do not touch the shaft or tip of the cannula

                        6.6.2 Ensure that the bevel of the cannula is facing upwards

                        6.6.3 Anchor the site with the less dominant thumb. Insert needle into vein  at a 45 degree angle.

                        6.6.4 When flash is received advance the needle and catheter slightly further and continue to advance the catheter only, making sure the catheter advances and the needle is not pulled  back.

                        6.6.5 The catheter should advance smoothly and without resistance.

            6.7 Release the tourniquet, apply pressure above the catheter site to occlude vein and withdraw the needle.

            6.8 Attach ultrasite cap

            6.9 Screw tubing connection into cap tightly.

            6.10 Turn the dial flow wide open and ensure flow is smooth

            6.11 Watch for infiltration (pain, coolness, swelling blanching, burning around site) and poor fluid flow

            6.12 Monitor for pain at IV site, any signs and symptoms of allergic reaction (redness, swelling, rash, sob, itching)

            6.13 Continue to monitor client every 7 minutes.

          6.14 If patient is receiving 2 bags of fluids: Do NOT let the first bag empty completely before stopping the line and attaching the 2nd bag. Make sure there is still IV solution in the line before re-starting the drip. Do NOT restart the drip if there is air in the line! If this situation does a new line and attach it to IV catheter

          6.15 If the clinic is busy the receptionist can help watch the lines and stop IVs if needed.

6.16 Use pressure bag ONLY if:

6.16a Re-confirmation that patient has no lung, kidney, heart disease that would be affected by                             overload

6.16b Have a good IV in place

6.16b Replenish is not too busy and you can closely monitor flow

6.16c Make note not to apply pressure past 300mmHg (do not want to break bag)

            6.17 Instructions on catheter removal and discharge:

6.17a Explain the process to the patient

                        6.17b Use hand sanitizer and/or wash your hands and put on gloves.

                        6.17.c Close the IV tubing.

6.17d Loosen and remove the transparent dressing and/or tape holding the IV tubing in place.

                        6.17e Grasp one edge of the transparent dressing, and slowly peel it back from and off of the skin in the direction of hair growth. Hold the cannula in place with the thumb of your other hand.

6.17f  Place 2 x 2 gauze over the insertion site as you smoothly remove the cannula. DO NOT separate the catheter from the IV line for it will cause bleeding. Remove catheter and IV line in one piece.

                        6.17g  Hold pressure for one minute.

6.17h Inform the patient that to decrease the potential for bruising, pressure should be applied for                           up to five (5) minutes.

                        6.17i Lift the gauze briefly to confirm that bleeding has stopped.

                        6.17j Look for signs of allergic reaction (redness, swelling)

                        6.17k Secure the gauze in place with coban (or tape if latex allergy).

                        6.17l  Additional Tips & Warnings:

                                    6.17l.1 Peel the transparent dressing back from the skin as opposed to pulling it up.

                                    6.17l.3 Always have the 2 x 2 gauze ready to be placed over the insertion site.

                                   6.17l.4 Choose a gentle tape to hold the gauze in place. The area may be uncomfortable and the skin already irritated.

                        6.17m Dispose of IV material in biohazard containers and trash ONLY in Mixing room

                        6.17n Review discharge instructions, write down what treatment guest received and give card to receptionist for checkout. Receptioinist will then give card to guest before they leave.

                        6.17o Complete patient chart on DR. CHRONO

                             6.17p Escort patient to front desk for payment.  If busy, then take payment on iPad at patients current location





Policy 7.0 Procedure for allergic and anaphylactic reactions

            7.1 Allergic reaction and anaphylaxis has a potential to occur with all medications provided at Replenish

            7.2 Any adverse reactions to Lactated Ringers, Vitamin B Complex and Vitamin B12 are extremely rare.

            7.3 Reactions to Toradol, Zofran and Pepcid are more common.

            7.4 Symptoms of ALLERGIC REACTION:

                        7.4.1 Urticaria (raised red rashes)

                        7.4.2 Pruritus (itchiness of skin)

                        7.4.3 Angioedema (swelling of lips and eyelids)

                        7.4.4 Localized reaction/ reddening around site of injection and up arm

                        7.4.5 Nausea, vomiting, abdominal cramps or diarrhea.

                        7.4.6 Subjective shortness of breath without wheeze (and SOB with wheeze)

                        7.4.6 All symptoms may occur gradually during treatment

            7.5 Symptoms of ANAPHYLACTIC REACTION:

                        7.5.1 Shortness of breath with either wheezing or silent breath sounds on chest auscultation or stridor (high pitched audible respirations)

                        7.5.2 Altered mental status

                        7.5.3 Rapid onset of signs and symptoms

                        7.5.4 Tachycardia

                        7.5.5 Urticaria, Pruritus, Angioedema (swelling of lips and eyelids)

                        7.5.6 flushing, chills, anxiety, throbbing in ears

                        7.5.7 It the duty of the MEDIC or provider to decide if patient is stable (allergic reaction) or unstable (anaphylaxis).

            7.6. IF STABLE:

                        7.6.1 Stop administration of medications and flow of IV keeping IV line intact

                        7.6.2 Administer Benadryl (Diphenhydramine) liquid 25mg PO or 50mg IV and Pepcid (20mg)

                        7.6.3 Assess vital signs and recommend evaluation at Emergency Department   

            7.7 IF UNSTABLE (signs/symptoms of anaphylactic reaction):

                        7.7.1 Instruct someone to call 911 immediately

                        7.7.2 Stop IV treatment, but keep IV access

                        7.7.3 Administer 50mg IV of Benadryl and Pepcid (20mg)

                        7.7.4 Prepare epi-‐pen auto-‐injection and administer to lateral thigh

                        7.7.5 Provide patient chart and inform 911 and/or arriving medics of all medications administered to client prior to transport to Emergency Room.


Policy 8.0: Infiltration

            8.1 After IV placement check for signs and symptoms of Infiltration (leakage of fluids/meds into surrounding tissue)

            8.2 Signs/Symptoms:

                        8.2.1 Pain or burning at catheter site

                        8.2.2 swelling around site

                        8.2.3 skin blanching

                        8.2.4 skin coolness, feeling of tightness

            8.3 **Patient should NEVER have pain around IV site after IV placement

            8.4 If you suspect Infiltration:

                        8.4.1 Stop infusion and remove IV catheter

                        8.4.2 check radial pulse and for good capillary refill and sensation (document findings in pt chart). Contact medical director IMMEDIATELY if patient does not have a good pulse, sensation or cap refill

                        8.4.3 apply warm compress to area

                            8.4.4 if sensation, vascular intact then can find a new and different IV site and continue with treatment




Policy 9.0:  Air Embolism Prevention

            9.1 Signs/symptoms: respiratory distress, unequal breath sounds, weak pulse, confusion,                                    LOC

            9.2 Treatment:  Immediately call 911! 

                        9.2.1 stop IV infusion

                        9.2.2 place patient in Trendelenburg position but on left side (head down, feet up)

             9.3.  If we have oxygen, administer high percentage oxygen for both venous and arterial air embolism to counteract ischemia and accelerate bubble size reduction.

            9.4 Precautions to minimize the risk of larger amounts of air entering the system:

                        9.4.1 When hanging a new bag on an existing line, check to make sure the previous fluid has not run down the line leaving a large airspace.

                        9.4.2 Expel any air from syringes of IV meds, vitamins, etc. that you are about to administer.

                                    9.4.3 If air is introduced into the IV line, fill a syringe with fluid from the bag

                        9.4.4 When priming a new IV line, first invert the bag of fluids so you are spiking it from above.

                        9.4.5 Insert administration set into bag of fluids open the roller clamp and gently squeeze the bag expelling all the air from the top of the IV bag into the giving set.

                        9.4.6 Keep squeezing until the fluid from the bag is pushed up into the drip chamber.

                        9.4.7 Invert the bag back into its normal position and continue to prime the IV line.



Policy 10.0:  Fluid Overload

10.1 Per previous evaluation patient does not have history of congestive heart failure and/or renal disease                            which would increase risk of fluid overload

10.2 Overload symptoms:

10.1a  headache

10.1b high blood pressure

10.1c anxiety

10.1d trouble breathing

10.1.e circulatory overdose (neck vein distention or engorgement, respiratory distress, lung crackles)


If any one experiences these symptoms STOP the IV flow and call Chief Medical Officer. If unable to                    reach CMO or patient is having trouble breathing call 911



Policy 11.0:  Needle Stick

            11.1 In the event of an inadvertent needle stick by a provider refer to the Exposure Control Plan-                                   Bloodborne Pathogens Manual



Policy 12: Fall Reduction

            12.1 IV lines can increase fall risk

              12.2 to prevent risk, verbally inform patient to not get up during the treatment unless they alert provider prior by pressing call button

              12.3 if patient needs to get up, stop the infusion. remove line from ultrasite cap and then allow patient to get up

            12.4 once patient sits back down, the line can be reattached and infusion restarted



Policy 13: Safety at House Calls

            13.1 You have a right to refuse a house call if you feel unsafe

            13.2 If this occurs, contact the manager immediately



Policy 14.0: Medication and Vitamin/Mineral Information

            14.1 Toradol (Ketorolac Tromethamine)

                        14.1.1  NSAID

                        14.1.2 Indication: Mild to moderate pain relief

                        14.1.3 Contraindications:

                                    14.1.3a  Allergy to Aspirin or other NSAIDS

                                    14.1.3b  Pregnancy

                                    14.1.3c  NSAID use within 6 hours prior

                        14.1.4 Dose: 30mg/1ml IVP

                        14.1.5 Side Effects:

                                    14.1.5a Slight Drowsiness

                                    14.1.5b Headache dizziness

                                    14.1.5c Sweating

                                    14.1.5d Vomiting (rare)

                        14.1.6 Precautions:  History of Asthma that worsens with NSAIDs

                        14.1.7 Onset: 30 minutes

                        14.1.8 Peak: 1-‐2 hours

                        14.1.9 Duration:  4-‐6  hours

                        14.1.10 Policy for administration:

                                    14.1.10a Client is to be Awake/Alert/Oriented

                                    14.1.10b Heart Rate < 120bpm

                                    14.1.10c Blood Pressure <180/110

                                           14.1.10d  If these conditions are not met, including contraindications, inform the client that Toradol will not be an option for treatment and suggest evaluation by Primary Care Physician or Emergency  Department.

                        14.1.11 Procedure for drawing up Toradol:

                                    14.1.11a Chose proper needle and syringe combo

                                    14.1.11b Open Toradol vial, open syringe package

14.1.11c Cleanse top with alcohol if vial has been previously used

                                    14.1.11d Draw up 1cc of air into syringe,

                                    14.1.11e Turn vial upside down insert needle syringe into vial

                                           14.1.11f  Displace air into vial then draw fluid into syringe, confirm concentration and                                                                        dose

                        14.1.12 Procedure for administration of Toradol via medication port:

                                    14.1.12a Cleanse medication port with alcohol prep     

                                    14.1.12b Inject needle or screw syringe into port

                                           14.1.12c Pinch off IV tubing going to client aspirating an additional 1-‐ 2cc’s of LR (dilution)

                                    14.1.12d Pinch off IV tubing away from client and slowly administer over 30 seconds.

            14.2 Zofran  (Ondansetron)

                        14.2.1 Anti-‐emetic

                        14.2.2 Indication: Prevent and control nausea and vomiting

                        14.2.3 Contraindications:  Severe hypotension

                        14.2.4 Dose: 4mg/2ml IVP

                        14.2.5 Side Effects:

                                    14.2.5a Hypotension

                                    14.2.5b Headache

                                    14.2.5c Diarrhea

                                    14.2.5d Anxiety

                                    14.2.5e Dizziness

                                    14.2.5f Shivering

                        14.2.6 Precautions:  May cause syncope if pushed too fast.

                        14.2.7 Onset:  Rapid

                        14.2.8 Peak: 15-‐30 min

                        14.2.9 Duration:  4-‐8 hours

                        14.2.10 Does not typically cause sedation.

                        14.2.11 Safe during pregnancy.

                        14.2.12 Policy for administration:

                                    14.2.12a Client is to be Awake/Alert/Oriented

                                    14.2.12b Heart Rate < 120bpm

                                    14.2.12c Blood Pressure < 180/110

                                           14.2.12d If these conditions are not met, inform the client that Zofran will not be an option for treatment and suggest evaluation by Primary Care Physician or Emergency Department.

                        14.2.13 Procedure for drawing up Zofran:

                                    14.2.13a Chose proper needle and syringe combo

                                    14.2.13b Open Zofran vial, open syringe package

                                    14.2.13c Draw up 1cc of air into syringe,

                                    14.2.13d Turn vial upside down insert needle syringe into vial

                                           14.2.13e  Displace air into vial then draw fluid into syringe, confirm concentration and dose

                        14.2.14 Procedure for administration of Zofran via medication port:

                                    14.2.14a Cleanse medication port with alcohol prep 

                                     14.2.14b Inject needle or screw syringe into port

                                            14.2.14c Pinch off IV tubing going to client aspirating an additional 1-‐ 2cc’s of LR (dilution)

                                    14.2.14d Pinch off IV tubing away from client and slowly administer over 30 seconds.

            14.3 Antacids

14.3.1 Zantac (ranitidine hydrochloride)

                                    14.3.1a Indication: Gastric burning, acid reflux

                                    14.3.1b Contraindications:

                                                14.31.b1Allergy to Pepcid (Famotidine),

                                                14.3.1.b2 hypersensitivity to drug or other histamine 2-receptor antagonists

                                                14.3.1.b3 Alcohol intolerance

                                    14.3.1c Dose: 50mg/2ml

                                    14.3.1.d Side Effects:

                                                14.3.1d1  Nausea, vomiting, diarrhea, constipation

                                                14.3.1.d2  Dry mouth

                                                14.3.1.d3  Dizziness, weakness, mood changes;

14.3.1.d4 Headache

                                        Muscle cramps, joint pain.

                                                         14.3.1e Precautions:  Allergy to Zantac (ranitidine hydrochloride) other H2 blockers such as cimetidine,  ranitidine

                                    14.3.1f  Onset: Rapid

                                    14.3.1g Peak: 0.5-‐3 hours

                                    14.3.1h Duration: 8-‐15 hours


14.3.2 Pepcid (famotidine)

14.3.2a Indication: Gastric burning, acid reflux

14.3.2b Contraindications:

            14.3.2b1 Allergy to any H2 receptor antagonist

            14.3.2b2 Allergy to benzyl alcohol

            14.3.2b3 Patients with renal insufficiency

            14.3.2c Dose: 20mg

            14.3.2d Side Effects:

            14.3.2d1 Headache

            14.3.2d2 dizziness

            14.3.2d3 Constipation or diarrhea

           14.3.2e Onset: rapid

          14.3.2f Peak: 0.5 hours

         14.3.2g Duration: 10-12 hours


14.3.3 Policy for administration of Zantac or Pepcid:

                                    14.3.3a Chose either Zantac or Pepcid, NOT both!

14.3.3b Client is to be Awake/Alert/Oriented

14.3.3c Heart Rate < 120bpm

                                    14.3.3d Blood Pressure < 180/110

                                           14.3.3e If these conditions are not met, inform the client that Zantac or Pepcid will not                                                          be an option for treatment and suggest evaluation by Primary Care Physician or                                                          Emergency  Department.

                        14.3.4 Procedure for drawing up Zantac and Pepcid

                                    14.3.4a Chose proper needle and syringe combo

                                    14.3.4b Open Zantac or Pepcid vial, open syringe package

                                    14.3.4c Draw up 1cc of air into syringe,

                                    14.3.4d Turn vial upside down insert needle syringe into vial

                                          14.3.4e Displace air into vial then draw fluid into syringe, confirm concentration and                                                               dose

14.3.4f  Dispose of needle/syringe in sharps container

                        14.3.5 Procedure for administration of Zantac or Pepcid via medication port:

                                    14.3.5a Cleanse medication port with alcohol prep  

                                    14.3.5b Inject needle or screw syringe into port

                                           14.3.5c Pinch off IV tubing going to client aspirating an additional 1-‐ 2cc’s of LR (dilution)

                                    14.3.5d Pinch off IV tubing away from client and slowly administer over 30 seconds.

            14.4 Magnesium

                        14.4.1 Indication: see replenish menu

                        14.4.2 Contraindications:

                                    14.4.2a avoid in pregnant women, heart, renal disease

                                    14.4.2b those taking daily magnesium supplements

                        14.4.3 Side effects:

                                    14.4.3a flushing, sweating

                                    14.4.3b abdominal cramping, diarrhea

                                           14.4.3c lowered blood pressure

                                           14.5.3d respiratory depression

14.4.4 Administer directly into LR/NS bag

            14.5 Vitamin C (Ascorbic Acid)

                        14.5.1 Indication: see replenish menu

                        14.5.2 Contraindications:

                                           14.5.2a avoid in pregnant women (too much vit C can cause diarrhea which can                                                                 lead to dehydration)

                                    14.5.2b chemotherapy users (can affect certain types of chemo)

                        14.5.3 Side effects:

                                    14.5.3a diarrhea, abdominal cramps, GI upset

14.5.4 Administer directly into LR bag

            14.6  B Complex 100

                        14.6.1 Indication: see replenish menu

                        14.6.2 Contraindications: sensitivity to ingredients. Avoid in pregnancy

                        14.6.3 Side effects:

                                    14.6.3a diarrhea

                                    14.6.3b feeling of swelling of entire body

14.6.4  Benefits of Vitamin B Complex:

                                           14.6.4a Responsible for the proper functioning of the most important processes in the body:

                                    14.6.4b Cell growth and division

                                    14.6.4c The health of the skin

                                    14.6.4d The normal development of the immune and nervous system

                                    14.6.4e The metabolic process.

14.6.5 Administer directly into LR bag


            14.7  Vitamin B5 (pantothenic acid)

                        14.7.1 Indication: see replenish menu

                        14.7.2 Contraindications:

                                    14.7.2a avoid in pregnant women

                        14.7.3 Side effects:

                                    14.7.3a Diarrhea

14.7.4 Administer directly into LR bag

            14.8 Vitamin B6 (pyridoxine)

                        14.8.1 Indication: see replenish menu

                        14.8.2 Contraindication: sensitivity to ingredients (chlorobutanol anhydrous)

                        14.8.3 Safe in Pregnancy

                        14.8.4 Side effects:

                                    14.8.4a may lower blood pressure

                                    14.8.4b may affect glucose levels

                                    14.8.4c may increase bleeding

                                    14.8.4d GI upset

                                            14.8.4e paresthesia

14.8.5 Administer directly into LR bag

            14.9 Vitamin B12 (Hydroxycobalamin)

                        14.9.1 Indication: energy, endurance. Avoid in Pregnancy

                        14.9.2 Side effects:

                                    14.9.2a diarrhea

                                    14.9.2b itching

                                    14.9.2c feeling of swelling of entire body

14.9.3 Benefits of vitamin B12:

                                    14.9.3a Combats fatigue

                                    14.9.3b Increases stamina

                                    14.9.3c Decreases the effects of allergens

                                    14.9.3d Essential for energy production

                             14.9.4 Vitamin B12 is not to be administered more than once per week. Check patient history in                               folder and/or in software system.

                             14.9.5 Can adminster IM or directly into IV bag

14.10 Calcium

                        14.10.1 Indication: see replenish menu

                        14.10.2 Contraindication:

                                    14.102a avoid in pregnant women

                         14.10.3 Side effects:

                                    14.10.3a may lower blood pressure

                                    14.10.3b arrhythmias

                                    14.10.3c tingling sensations, heat waves

                                    14.10.3d Constipation

                                    14.10.3e GI upset

                                                14.10.3f  local burning sensation

14.10.4 Administer directly into LR/NS bag

            14.11 Folic Acid

                        14.11.1 Indication: see replenish menu

                        14.11.2. Contraindications: Allergy to folic acid. Avoid in Pregnancy (injection has aluminum)

14.11.3  Side effects:

                                                14.11.2a nausea, abdominal distention

14.11.4 Administer directly into LR/NS bag

            14.12 Glutathione

                        14.12.1 Indication: see replenish menu

                        14.12.2 Contraindication:

                                    14.12.2a Sulfa Allergy

                                    14.12.2b avoid in pregnancy

                                    14.12.2c use caution with asthmatics

                        14.12.3 Side effects:

                                    14.12.3a can increase some asthma symptoms.

14.12.4 Administer into medication port on line or through cap

14.12.4a Cleanse port with alcohol swab

14.12.4b Insert needle or twist onto cap

14.12.4c Pinch off IV tubing away from the client to stop flow/dilution.

14.12.4d Slowly push over 10min 

               14.13a. Zinc

                        14.13a.1  Indication: see replenish menu

                        14.13a.2 Contraindications:

                                    14.13a.2a: Avoid in pregnancy

                                    14.13a.2b: Direct IV push (must be diluted in IV bag)

                                    14.13a.2c: Renal problems

                        14.13a.3: Side effects: 

                                    14.13a.3a: overdose can lead to copper levels decreasing and toxicity

                        14.13a.4: Administer directly into IV bag

            14.13.b. BCAA (Branched Chain Amino Acid)

                        14.13.a. decrease mental fatigue and muscle fatigue,loss, soreness. Increase fat free mass

14.13a2: contraindications: people taking levodopa- (can decrease effectiveness), preg or breast feeding, alcoholics, ALS, surgery within 2 weeks. May increase glucose lowering effect in glipizide and insulin (caution in diabetics), Maple syrup urine disease


14.13.c Glutamine

14.13.c1: stimulates muscle protein syntehsis and growth, increase immune system and reduce muscle soreness

                        14.13.c2 contraindications:

                                    14.13.c2a: not recommend for people with kidney disease, preg or breastfeeding


            14.13.d Biotin

                        14.13.d1: Indication: hair, skin, nail growth. Treats depression and peripheral neuropathy

                        14.13.d2: Side effects: minimal to no reports less than 10mg


            14.13.e Poly MVA

14.13.e1. blends of minerals, vitamins, amino acids,(thamine, riboflavin, cyanocobalamin, acetyl cysteine, formyl methionine. Potentiates anti-oxidant environment (lower lipid peroxidation & increase glutathione. Creates hypoxia for cancer metabolism-restricts malignant cells that rely on anaerobic metabolism. (provides alt energy source for mitochondria so cancer cells overload on o2 and die)

14.13.e2: contraindications: copper deficiency (rare), High Dose Vitamin C (separate doses of more than 2g by at least 608hrs), alternate glutathione on days, high dose steriods (may mitigate effectiveness), nicotine (interferes with poly mva’s action), Renal or Hepatic Insufficiency, Leber’s Hereditary optic neuropathy

14.13.e3: side effects:  increased energy, shift (glioblastomas or brain mets—may cause shift and herniation so go slow), occasionally increased pain at tumor site, ocassional n/v, hives, puritis, irritation at iv site.

            14.13.f  Amino Acid

-strength, fight arthritis, inflammation, antioxidants, boost immune system, enhance skin /nail beauty

                        14.13.f1  Mix ONLY in NORMAL SALINE in 100ml Bags 1 drop per second

                        14.13.f2  Contraindicated in pregnancy and breastfeeding; renal/hepatic dysfunction

                        14.13.f3  side effects: allergic reaction, stupor

            14.13.g  NAD

                        -increases neurotransmitters, anti-aging, energy

                        14.13.g1  Mix in 1 liter of LR or NS

                        14.13 g2   Start everyone out at 1 drop every 1.2 to 1.3 seconds.

   May need to slow by 0.2 or 0.4 if  se.  Speed up only 0.2 seconds at a time

                        14.13.g3   Side Effects: weird, drunk like, chest pain. If so, slow rate, call Dr Waz or Britt

                        14.13 g4 Contraindicated:  in pregnant/breastfeeding,  Bipolar (can cause mania)






            14.13 Procedure for Administration of  Intramuscular Injections

                        14.13.1 Procedure for all Intramuscular Injections: (B12, B complex, Toradol, Zofran)

                                    14.4.1a administer only 3cc max in buttock, 1 cc max in deltoid

                        14.13.2 Wash hands thoroughly or use hand sanitizer.

                        14.13.3 Wear gloves.

                        14.13.4 Determine the injection site.


                        14.13.5 Swab the site you are injecting with an alcohol wipe.

                        14.13.6 Remove the protective cap from the needle.

                        14.13.7 Grasp the syringe between your thumb and middle finger.

                        14.13.8 Place your index finger at the top of the plunger. This provides you with greater control.

                        14.13.9 Pinch the skin at the injection site so it is nipped upward.

                        14.13.10 Insert the entire needle at a 45 degree angle.

                        14.13.11 Let the pinched skin go.

                        14.13.12 Plunge the syringe to inject the medication or vitamin

                                    14.13.12a  Go slowly to avoid any burning sensation.

                        14.13.13 Remove the needle when the medication or vitamin is entirely dispensed.

                        14.13.14 Apply pressure with a clean cotton ball to any bleeding and then apply a bandage.

                        14.13.15 Place syringe in sharps container.

                        14.13.16 For B12 and B complex:

14.13.16a If injected into the arm, B12 and B complex must be administered in different               arms, separately (1cc max in each injection)                                                                         

                                          14.13.16b If injected into the hip, Vitamin B12 and Vitamin B Complex can be mixed                                             together and administered with a single injection. 




1.0  See Provider manual for specific mixing instructions for each therapy.

1.1  Specialized vitamin treatments require manual mixing into either an LR or NS bag

2.0 Follow instructions on ingredients of each treatment in provider manual and book in med room

            3.0 Wash hands prior to mixing and put on gloves

            4.0 For newly opened vials

                        4.1 tape 28 days after open date on vial

                        4.2 chart in medication log: open date, expiration date, clarity, etc

                        4.3 With a NEW sterile 21 gauge needle/10cc syringe draw up desired amount

            5.0 For MDV (multiple dose vials) that have already been opened:

                        5.1 check expiration date and vial liquid clarity (should have no residue)

                        5.2 thoroughly cleanse top with alcohol prior to puncture

                        5.3 Always use a NEW sterile needle every time you puncture vial

            6.0 For SDV (single dose vials):

                          6.1 if doing multiple treatment mixes at once: open vial and with a new and sterile 21gauge needle and 10cc syringe, pull out maximum amount needed for total number of treatments to fill syringe. Can keep needle in vial and reattach a new sterile syringe if the content needed is more than 10cc.  Then add desired dose to each IV bag

                          6.2 After vial has been used once, you MUST throw it away. SDV must be use immediately


             7.0 For Mixing Multiple vitamins/minerals into a Treatment (i.e vitamin drip):

                          7.1 Designate a NEW sterile needle and syringe for each vial (can attach a piece of tape to the syringe with name of vitamin/mineral)

                          7.2 pull out amount of ingredient needed for treatment (if mixing multiple treatments at once, then pull out total number of treatments) in the designated syringe

                          7.3 wipe NS/LR bag opening with alcohol and then inject ingredient into bag

             8.0 The key is to reduce number of times the MDVs are punctured!

             9.0 Make sure to return the refrigerated Vitamins/Minerals back to the fridge!








Policy 12.0 Preparation and Cleanup


              12.2 Every attempt should be made to empty garbage receptacles in treatment rooms after each patient              treatment.


          12.4 All treatment trays and chairs must be cleaned/wiped down with disposable disinfectant wipes or other              bleach compound after each and every treatment is complete.  This will kill both HIV and hepatitis                B virus.

            12.5 Each tray will be prepared individually or for each group.

            12.6 New trays will be prepared for each new individual or group.

            12.7 Syringes, drip-‐sets, nasal cannulas/masks and all other items being utilized for treatment will never                       be placed on anything (chairs, stools, tables, etc.) other than treatment trays.

            12.8 Gloves must be worn at all time during treatment.

                        12.8.1 Avoid tearing your gloves on equipment or sharp objects.

                        12.8.2 Torn gloves should be replaced immediately.

            12.9 Gloves must be changed and hand sanitizer applied after each patient treatment.

            12.10 Use disposable towels or towels to clean up any blood.

            12.11 There must be no blood droplets on anything.  This includes but is not limited to chairs, walls, floor,                      alcohol preps, etc.  If you see any blood droplets clean it immediately and/or throw away any disposable items.

            12.12 After each treatment is complete all arms of chairs and couches and tables will be cleaned with                    disposable disinfectant wipes.

            12.13 Thoroughly inspect the floor and furniture after each treatment.  No blood or fluids on any furniture             or floors will be acceptable.

            12.14 If necessary, use mop to clean any blood or fluids on floors.  After cleaning, promptly disinfect mops                        and any other cleaning equipment, otherwise, it can spread potential  viruses to other areas.

            12.15 Put all contaminated towels and waste in the Red biohazard containers or other appropriate sealed, labeled (Biohazard symbol or label), leak-‐proof container. This is regulated waste.





Policy 13.0 Punctuality:

            13.1 Lateness without a plausible excuse is not acceptable.

            13.2 Providers are required to arrive at Replenish 15 minutes prior to beginning of shift for                                           preparation.



Policy 14.0 Sharps and Trash Collection and Disposal:

            14.1 When providing injections to patients or injecting medications into lactated ringers/NS all needles                          should be removed from syringes and disposed of in the biohazard bag.

                        14.1.1 Needles are placed in sharps containers

                        14.1.2 Syringes are placed with other non-medical garbage.

            14.2 Garbage should be consolidated whenever there is down time during a shift.

            14.3 At all times providers will maintain a clean and sterile appearance within Replenish.

            14.4 All medical waste should be disposed of in medical waste containers.

            14.5 Sharps containers should never reach more than two-thirds of capacity.  Once this level has been                      reached the sharps containers notify CMO or Britt.


Policy 15.0 Charting

            15.1 Charting on DR CHRONO for each patient must be complete after each patient


Policy 16.0 End of Shift:

16.1 ALL garbage must be removed to the dumpster at the completion of each shift without exception.           16.1.1 The policy includes all trash receptacles: All patient treatment rooms, front desk, offices, restroom, med room and waiting area.  Any exceptions will be under the discretion of   manager on duty.

            16.2 Supplies must be restocked in med room from storeroom.

            16.3 All used mugs need to be soaked and then washed  with hot water and dish detergent and dried.

            16.3 If supplies are low, notify manager via email or text AND write what is low on re-order form sheet in med room

            16.4 All charting must be completed on DRCHRONO.





Policy 17.0 Initiating House Call

17.1 Client calls into Replenish and requests a house call. Notify Britt if this occurs. Let client know that if we have someone available to do the house call we can, but if not, we may not be available.


Policy 18.0 If/When On-Call (not operational yet)

18.1 Provider must be available to be reached and take calls from 8am until 5pm

18.2 Provider must be within a 30min drive to an inside the perimeter destination

18.3 Provider must wear uniform and name tag

18.4 Provider must call client before arrival to confirm address and destination time


Policy 19.0 House Call Supplies

19.1  If already at the Replenish Shop...mix bags prior to leaving for destination

19.2  If  not at to take to house call:

19.2a Lactated Ringers/Normal Saline (bring 2 bags in case patient wants 2)

19.2b Medications (Toradol, Zofran, Pepcid or Zantac)

19.2c Vitamins/Minerals

19.3  Contents of house call bag:

19.3a   gloves

19.3b   hand sanitizer

19.3c   alcohol swabs

19.3d   gauze

19.3e   tape

19.3f    multiple IV catheters (18, 20, 22)

19.3g   IV transparent dressing

19.3h   tourniquet (latex and non-latex)

19.3i    pressure bag

19.3j    18 gauge needle

19.3k   syringes

19.3l    22 gauge needle

19.3m  towels

19.3n   biohazard container

19.3o   trash bag

19.3p   blood pressure cuff

19.3q   thermometer

19.3r    patient chart

19.3s    pen

19.3t    sissors

19.3u   IV pole


20.0 House Call Procedure

20.1 Greet the client and introduce yourself and your title

20.2 Assess whether patient is suitable for treatment

20.2a  Take vital signs

20.2b Reconfirm past medical history and allergies

20.2c Assess if they need emergency treatment (are they too sick? If so, call 911)

20.3 If patient is suitable for treatment:

20.3a Have patient sit or lay down in a comfortable place...ideally a couch in a public                             room

20.3b Set up IV Pole

20.3c Prepare IV administration:

- Lay out supplies, place towel under patient's arms, hang IV bag with pressure                 bag

- Use hand sanitizer

- Mix medicine/vitamins/minerals as directed by above protocols into bag if haven't already mixed them at the shop. Make sure to clean each top with     alcohol swab before drawing out

20.3d Use hand sanitizer again

20.3e Put on gloves

20.3f Apply tourniquet

20.3g Cleanse IV site with alcohol swab

20.3h Insert catheter and then cover with transparent dressing

20.3i Attach line to catheter and let it flow. Use pressure bag if appropriate

20.3j Watch for signs of infiltration or allergic reaction

20.3k Attach 2nd liter of fluids (before 1st liter runs out to ensure no air is in tubing) if             requested

20.3l At end of treatment:

-stop the flow on the tubing

-put on gloves

-gently remove catheter and apply pressure to area with gauze for 5min

-throw needles, catheter into biohazard box

-place tubing and IV bags in trash bag  (You MUST take all trash with                          you when you leave)

-re-assess patient for adverse reactions

-give patient discharge instructions

-make sure chart on DRCHRONO is complete







I,____________________________________ hereby certify that I have read, understand and without exception agree to abide by all the above policies, procedures and protocols instituted by Replenish By NomadMD.  I further pledge that while working for Replenish By NomadMD whether in their offices or off their premises, to conduct myself in a way that promotes medical safety and complete patient well-being in accordance with the above protocols and the laws of the State of Georgia.